iService Setup Guide

Opera Bug

Contents | Index

• Welcome
• Version History
• System Overview
  • Multi-Tenant Architecture (Application Service Providers Only)
  • Application Components
  • Question Routing
  • iService Common Terms and Definitions
  • Business Rules
• Tenant Configuration
  • Segments
  • Websites
    • Site Forms
  • Skills
    • Types of Skills
    • Creating Skills
    • Overriding Skill Requirements
    • Deleting Skills
  • Agents
    • Agent Settings
    • Agent Contact Details Tab
    • Agent Stock Responses
  • User Types Tab
  • Additional Details
  • Departments
  • Alerts
  • Contact Summary
  • Mailing
  • Forms
  • Service Level
    • Segment Default
    • Service Levels in Topics
    • Service Levels for Contact Property
    • Service Levels for Interaction Property
  • SMTP Out
  • OpenID
• Segment Configuration
  • Segment Details
  • Contact Properties
  • Interaction Properties
    • Required Properties
    • Interaction Property Types
  • Mailboxes
  • Auto Responses
    • Deleting Auto Responses
    • Using variables in auto responses
      • Agent Notify Example - Reply at Start of Msg
    • HTML and iService Variables in Auto Responses
  • Stock Responses
  • Topics
    • Creating a New Topic
    • Default Topics
  • Filters
    • Creating a new filter
    • Filter Groups
    • Common Filter Examples
• Common Configurations
  • Standard Agent Notifications
  • Send Autoresponse Filter
• iService Add Ons
  • Highlight Messages Based on Age

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