Care should be taken when deleting auto responses. Any topics that are using the auto response will have their auto response set to –Segment Default-- when deleted. Deleting auto responses is a two step process: Evaluate the impact of deleting and then confirm deletion.
Clicking Delete Auto Response will generate the following panel.
1 – If the auto response is used by an alert, links to those alerts will be listed here.
2 – If the auto response is used by a topic, links to those topics will be listed here.
3 – If the auto response is used as one of the Segment defaults (topic, contact creation, or agent notification), those default settings will be listed here.
4 – If any websites use the auto response for their password reset notification, they will be listed here.