Highlight Messages Based on Age

The layout of messages within the Manage Msgs tab is controlled by CSS (cascading style sheet). You can update the style to highlight messages based on their age to give you a quick indication of how long messages have been waiting. This is accomplished by updating the CSS within the websites page.

You can either use an existing CSS template hosted by One-to-One Service.com, or you can create your own custom template using any combination of times and colors for the aging categories. The available files and their settings are listed below (all files are accessible at https://1to1.iServiceCRM.com/1to1service/css/). For example, the URL for the CSS for the first item below would be https://1to1.iServiceCRM.com/1to1service/css/aging1.css.