iService provides calendar views for various features, such as scheduling and viewing tickets based on a date and time property. The calendar used to display that information can be updated to support Google Calendar Events as well as iService tickets. Before you can add events to your calendar, you need to enable the Google Integration and create integrated Google calendars. After you setup your Google Calendar API, use the Manage Google Calendars page to create the Google Calendar. You can configure multiple calendars within your tenant. Each calendar you create within the Manage Calendars page will generate an associated Google Calendar.
Your agents can sync the calendar events from the iService integrated Google calendar to their own personal Google Account using the Linked Users setting. The Linked User option will grant the user access to the calendar outside of iService.
The settings for Google Calendars are explained below.
The Manage Google Calendars page
# |
Name |
Description |
|---|---|---|
1 |
Calendar List |
Select your calendar from the Calendar List. |
2 |
Calendar Name |
This is the label used when referencing this calendar from other locations within iService, such as the Dashboard Settings or a Workflow panel.
|
3 |
Description |
Add a description that describes the purpose of the calendar. |
4 |
Time Zone |
You should generally set your Google Calendar to use UTC for the time zone. This mirrors the Time Zone setting within the Google Calendar and is managed by Google. |
5 |
Places that use this calendar |
If the calendar is used within a Dashboard or Workflow a reference will be shown here. You cannot delete a calendar that is currently in use.
Name - this is the name of the workflow or dashboard using this calendar. ID - this is the ID of the form using this calendar. Page URL - you can load the configuration page that uses this calendar at the link shown. |
6 |
Linked Users |
Your agents or other users can be added as Linked Users to your calendar. This allows them to view the calendar within their own personal Google Calendar. |
7 |
User List |
To add a Linked User, add their email address (must be a Google account) using the Add button. Google will send the user an email like the example below. Once the user accepts the link they will be able to view the calendar within their Google account.
 A linked user notice |
Once your calendar is created you can select it when creating calendar based features, like a Dashboard calendar or workflow calendar.
Working with iService Calendars
Error - "Your Google Calendar API Key is not configured"
