App Registration with Google cloud

This section explains how to create your Sign In with Google credentials within your Google account.

Login to the Google console using this link: https://console.cloud.google.com/

Search for APIs and Services.

Select Credentials from the left navigation menu.

Click on Create Credentials and Select OAuth client ID.

If you are registering the iService app for the first time it will ask to Configure Consent Screen.

Select the user type and click the Create button.

If your organization is not using Google Workspace, select external user.

Add the required email id and details for the consent form. Click on Save and continue.

Final summary form

Once the consent form is set you can create your OAuth client ID for iService.

The final OAuth Client ID form should look like the below.

Click Create to generate your ID and key.

You will only enter the Client ID into iService as explained at the beginning of this chapter.

Google Calendar API

iService includes a direct integration to the Google Calendar API. The integration does not require a paid Google Workspace account because it uses the consumer API. You can use the calendar for scheduling activities, viewing interactions, or to trigger scheduled tickets by connecting the calendar events to a Zapier Zap. The section below explains how to create your Google Calendar Service Account key (JSON).

Log into your Google account at https://console.cloud.google.com.

Then click Select a Project (1) and New Project (2).

On the New Project page, enter a Project Name (1) and click Create (2).

After you create the project, select it as shown below. Click Select a Project (1) and then select your project (2).

After you select your project, click the main menu (1) and choose APIs and Services (2). Then click Credentials (3).

In the credentials page, search for the Calendar API (1) and select Google Calendar API (2).

Click the Enable button to enable the Calendar API.

Within the APIs and Services page, select the Credentials link.

Then click Manage Service Accounts.

Then create a service account by clicking Create Service Account.

To create the service account, enter an account name (1), a description for the account (2), and then click Create and Continue (3).

When the account is created, grant it the Owner role.

After you assign the role, click Done.

Now that the credentials are created, you can create your keys. Click the Actions link (1) and select Manage Keys (2).

Then click Add Key (1) and Create new key (2).

iService requires a JSON key to integrate with Google Calendar. Choose JSON (1) and then click Create (2).

Your key will be downloaded by your browser. Open the key and copy the values.

Once you obtain your JSON key, paste it into your iService tenant in the External APIs tenant settings as shown below. Then use the Manage Calendars page to add your desired calendars.