The configuration of your iService system is done through the web interface. This chapter describes two types of configuration settings: tenant level settings, and segment level settings. Tenant level settings are used by all segments. Segment level settings are unique to a particular segment. iService also includes built-in forms that can be customized for your specific business requirements. These forms are optional features that require configuration before agents can use them.The custom forms admin menu provides links to these built-in forms that you can configure for your tenant.