The Assign to Agent action allows an interaction to be assigned to an agent selected from a predefined list. This list is presented to the currently assigned agent for reassignment.

When configuring the Assign to Agent action, a drop-down menu is presented to select an agent list. The assigned agent will then choose the next agent from this list to whom the interaction will be assigned.

Refer to Agent Picker for details on configuring the list of agents available for reassignment.