Service supports open ID integration to simplify the agent login process. The identity providers include Google, Microsoft, and Okta. Enter your client credentials into this page and the login page will be updated to include the appropriate button.
The Open ID settings page
1 - The Microsoft OpenID integration supports two methods for authentication: personal accounts or Azure accounts. In both cases, add your Azure Client ID here (Azure Client Id is the Active Directory Application Id). Client Id is the unique identifier of an application created in Active Directory. You can have many applications in an Active Directory. Each application will have a different access level that is defined in your Azure tenant. This is a required field for using both methods of Microsoft OpenID authentication.
When using personal accounts, leave the Azure Tenant ID field empty.
To limit access to Azure users of your Azure tenant
Enter your Azure Tenant ID to limit login to users within your Azure Tenant.
2 - Enter the Okta Client ID and domain to activate the Sign in with Okta button on your agent login page.
3 - Enter the Google Client ID for your company. Be sure to add the fully qualified URL for your iService tenant to your Google account.
For guidance on creating your credentials with the identify provider, see the appropriate section below.
After you create it, you’ll be presented with the following properties. You’ll need to note the Application (client) ID and Directory (tenant) ID, since you’ll need to plug these into your iService tenant settings in the OpenID page.
Use the Client ID and Tenant ID from the page shown above to complete the OpenID setup described at the top of this chapter.
Go to Applications and click on Create App Integration.
Select Sign In method as OIDC – OpenID connect and application Type as Single-Page Application.
Set application name, sign in redirect url, and sign out redirect url within the Single Page App Integration page.
The following settings are dependent upon how your organization manages user access to applications. The example below makes the iService application available to all users in your Okta organization.
Add settings for Origin from Security > API > Trusted origins > Edit > Allow iframe
Allow Embedded widget sign-in support
Setting > account > Embedded widget sign-in support > Edit > Allow interaction code > Save
Get the application client ID.
Get Okta domain in which application is registered.
Note: Do not include okta.com while copying the domain.
Use the Client ID and Domain provided by Okta to setup your integration as shown at the beginning of this chapter.
Service supports open ID integration to simplify the agent login process. The identity providers include Google, Microsoft, and Okta. Enter your client credentials into this page and the login page will be updated to include the appropriate button. 
Creating Azure credentials for iService
