The Agent Interactions by Type - Grouped by Topic report provides a count of interactions handled by agents with columns for each type of interaction. The report is modeled after the Topic Summary Report, but counts the number of agent interactions created during the time frame, rather than the number of question interactions received.  

 

To see summary information based upon when interactions were received, see either the Interactions by Type - Grouped by Topic or Topic Summary reports.

 

Setup Required

There is no setup required. The report uses standard iService interaction information.

 

Parameter Selection

Select the segment and time frame for the report.

 

Report Example