The Customer Interactions by Interaction Properties Report lists the details for all interactions that contain the specified interaction properties. It groups those interactions based upon the values entered for the property selected. The report will only display interactions that contain values for the selected interaction properties. This report is similar to the Email Details by Interaction Properties report, except that it will list all interactions (customer email, tickets, and ask a question forms) rather than just customer emails.

 

Setup Required

There is no setup required. The report uses standard iService interaction property information.

 

Parameter Selection

Select the segment, the property for grouping, the property for sorting within the grouped interactions, and the time frame.

 

Report Example