The Resolve Message Summary Report lists all interactions that were resolved by agents for the selected topics during a specified time frame. The report only lists interactions that were resolved using the Save and Resolve function. These were essentially closed by the agent without sending a response to the customer.

 

Setup Required

There is no setup required. The report uses standard iService interaction information.

 

Parameter Selection

Select the segment, the topics, whether to include the full message, and the time frame.

 

Report Example