The Customer Interactions Summary by Property with no Sorting report counts all interactions received by the selected segment during the time frame specified that contain the specified interaction property. It does not include sorting within property values.

 

For instance, if you have a two properties on used on a topic (browser type and operating system), you will need to use the summary with sorting to see the detailed breakdown within the grouped by property. For example, you might group by Browser type but want to see how many questions about Safari were related to Windows versus Mac. Use the report with sorting to get that level of detail.

 

Setup Required

There is no setup required. The report uses standard iService interaction information.

 

Parameter Selection

Select the segment,the time frame, and the property to group by.

 

Report Example