The Customer Interactions Summary by Property with Sorting report counts all interactions received by the selected segment during the time frame specified that contain the specified interaction property. It allows you to designate another level of sorting, or you can set the sorting to be the same as the group by property.

 

Setup Required

There is no setup required. The report uses standard iService interaction information.

 

Parameter Selection

Select the segment,the time frame, the property to group by, and the property to sort by.

 

Report Example