The Mailbox Summary Report counts all customer emails that were received by the selected segment during the time frame specified. It displays their total by mailbox. Please note that this report only includes customer email received, it does not include any tickets or ask a question forms.

 

Setup Required

There is no setup required. The report uses standard iService interaction information.

 

Parameter Selection

Select the segment and the time frame. All mailboxes for the segment that received email will be included.

 

Report Example