Incorrect Value for Boolean Property Type

This error message indicates that the record contained a value that is not true, false, or empty. If the property type you are using for the interaction property is Boolean, then the value for the record must be true, false, or left empty. You will receive an error like the following.

Error processing filename.csv: Line 2: 'addref' column value must be 'true', 'false', or empty.

 

Invalid Topic ID

Every interaction must have a topic ID that corresponds to a valid topic within your iService tenant. If you have an invalid topicID value, you will receive an error like the following.

Error processing filename.csv: Line 3: Error sending agent email to contact ID 37: Invalid topic ID specified: 100.

 

Invalid Segment ID

Every interaction must have a segment ID that corresponds to a valid segment within your iService tenant. If you have an invalid segment ID value, you will receive an error like the following.

Error processing filename.csv: Line 4: Error sending agent email to contact ID 38: Invalid segment ID specified: 6.

 

Missing Required Fields

Similar to the invalid value error above, you will receive an error for any record that is missing one of the required fields.  If you missing values for required fields, you will receive an error like the following.

Error processing filename.csv: Line 8722: Missing one or more required fields: emailbody, emailmailboxID, emailsegmentID, emailsubject, emailaddress, or emailtopicID.

 

Email Address Does Not Belong to Customer

The process for sending an email or creating a ticket requires selection of one of the contacts email addresses. Since the contact may have more than one email address, it is not necessarily the same as the Contact-Login.  If have a mismatch between the contacts login and their email address, you will receive an error like the following.

Error processing filename.csv: Line 4: Error sending agent email to contact ID 141: Specified email address does not belong to the customer.

 

Attempting to Update Agent Records / Login Names are Read-Only

Agents are not allowed to change the login of other agents unless they have sufficient access rights.  If your input file contains agents that have rights equal to or above the accounts used with the batch utility, you will receive an error like the following.

Error processing filename.csv: Line 2: Error updating properties for contact ID 2: Login names are read-only.