The contact subscriptions page allows agent to see the contact’s subscriptions to mailing lists, campaigns, and knowledge base articles. Agents can add or remove subscriptions directly on this page. (Read more about Mailing Lists, Campaigns, and the Knowledge Base)

 

 

Mailing lists are used to send periodic mass mailing messages triggered by an agent. Campaigns are used to send a series of mass mailing messages at predefined time periods. If the contact has subscribed to knowledge base articles, those articles will be listed here.

 

The Member Of column indicates whether the contact is a member of the list. The Opt-Out column indicates whether or not the contact has asked to be excluded from future mailings. Whether or not the contact is added back to the list, they will be excluded from mailings when this box is checked.

 

To remove a subscription, uncheck the Member Of box and click the save button.