Although the majority of configuration is done through the iService website, there are a few tools that require network administrator access. The Management Console provides various features for changing the superuser password, posting broadcast messages to tenants, updating agent counts, etc. The Mail Popper monitor doesn't have any configuration options, but provides a real-time view of the iService threads that are running.

There are various integrations available to third party products. These integrations require your organization to create the configuration in the third party application and then enter the required authentication keys into the External APIs page of your tenant.