iService Business Intelligence Reports Guide
Contents | Index
- A -
access reports
Acrobat (PDF) File
actual interaction details
- C -
contact information within your iService system
CSV (Comma Separated Value)
- D -
default view of reports
detailed listings of questions and answers
- E -
Excel
export
export a report
- L -
list of reports
login
- N -
non-operating hours
number of messages each agent handles
- R -
reporting website
- T -
TIFF File
time stamps
- U -
user name and password
- W -
Web Archive
- X -
XML File