Getting Started

You will access reports differently depending upon whether you are using iService on-Demand (hosted by One-to-One Service.com) or on-premise. If iService is hosted by one-to-one service.com, you will access your reports at https://reports.iServiceCRM.com/. You will be prompted for a user name and password which should be provided by your company's iService administrator. This login is not the same as your iService login, because users of reports are often different than agents that log into iService.

Windows Login Prompt From Browser

After you login to the reporting website, a list of reports will be presented. The default view of reports is a simple list but your tenant may have reorganized them into folders, or you might be launching them from a separate report portal. The default view is shown below.

Default View of Reports