The Topic Summary Report counts all interactions that were received by the selected segment during the time frame specified. It displays their total by topic with a break out either by the type of interaction (customer emails, tickets, and ask a question forms), or by status of interaction (unassigned, answered, etc.).

 

Setup Required

There is no setup required. The report uses standard iService interaction information.

 

Parameter Selection

Select the segment and the time frame.

 

Report Example

By Type

By Status