Every interaction in iService includes a topic, a contact ID, a subject line, and a body. The pre-chat survey is used to capture the contact ID (usually an email address) and the subject line for the chat. The body of the chat will be created from the conversation after the chat ends.

The email address and subject are required inputs that are listed by default. You can change the label for these and the order, but cannot delete them from the form. You can add other contact properties to the form by specifying them in this section.

In addition to the property, provide the label to display and set the order within the form using the up and down arrows.

The Pre-Chat Survey Page