The My Work Queues section of iService contains all of your work in progress. The links shown in this section will depend on how your tenant is configured, but will always include these pages: My Message Inbox and My Pending Messages. The My Messages to Approve link is only provided to managers that have the quality assurance function. The My Open Quotes page is only available if your segment has the iService Quote and Follow-up process configured.

When these pages have interactions in their lists, a badge is displayed showing the number of items. If you have no work in the page, the badge is not displayed.