The Agent Response Details Report lists all responses, agent emails, and save and resolve actions completed by the selected agent during the specified time frame. The report displays the actual interaction created by the agent along with its date/time. This report can be used to generate a copy of what the agent sent to a customer with date/time stamps as proof of sending.

 

Setup Required

There is no setup required. The report uses standard iService interaction property information.

 

Parameter Selection

Select the agents, response types, and the time frame.

 

Report Example