The messages tab is used to push messages to the logged in agents' browser window. These messages will appear at the top of the iService browser window. Messages can be plain text or any valid HTML that can be included in the BODY section of an HTML document.

 

 

Message to Broadcast

Enter your message that is to be broadcast to agents in the Message to Broadcast text area at the top of the screen. Select the tenants to receive the message from the Tenant List, and then click Apply to push the message to all agents within those tenants. The message will remain on the top of the agent's screen until it is removed. To remove the message, select the tenants from the Tenants list and click the Remove button.

 

You can enter plain text, such as:

 

The iService system will be down for maintenance at 10pm Central Time for approximately 10 minutes.

 

Or, you can enter an HTML version like the following:

 

<div>The iService system will be <strong>down for maintenance at 10pm</strong> Central Time for approximately 10 minutes.</div>

 

Custom CSS For Styling Messages

iService (beginning with 6.1) includes a CSS style sheet that contains styles and images to make it easier to publish more informative messages. The four styles are Warning, Info, OK, and Caution. Examples of the HTML for these and their actual display are shown below.

 

Warning

<div id="error-warning" class="error-common">The iService system will be down for maintenance at 10pm Central Time for approximately 10 minutes.</div>

 

 

Info

<div id="error-info" class="error-common">The iService system will be down for maintenance at 10pm Central Time for approximately 10 minutes.</div>

 

 

OK

<div id="error-ok" class="error-common">The iService system will be down for maintenance at 10pm Central Time for approximately 10 minutes.</div>

 

Caution

<div id="error-caution" class="error-common">The iService system will be down for maintenance at 10pm Central Time for approximately 10 minutes.</div>