The -notifyresponse parameter is used to generate an ID and response body when sending questions to external users for help answering a question. Within the iService Message Queue, agents can use the Forward to External agent option to send a question to an outside person for help. The agent selects an auto response template which must include an ID and a response body. This auto response must include the ID parameter and one of the body parameters.
Syntax:
$value -notifyresponse(id|body|bodyatstart)$
Examples:
$value -notifyresponse(id)$ - Displays the ID that is used to tie the response back to the original question. The notify id is displayed within the message using this format:
[Notify#: 199311]
$value -notifyresponse(body)$ - Displays the original question within a Begin and End marker. The external agent will then type their response between these markers and send the response back to iService.
This response body would look similar to the following:
==== Begin Answer ==== d1c4cab8-8657-43f3-b8e4-a309f3644786 On 2/20/2013 9:42:35 PM, Peter Major <pmj@domain.com> wrote: |
$value -notifyresponse(bodyatstart)$ - Displays the original question without a Begin marker. The external agent may then type their response immediately after clicking reply and will not need to type between the begin and end markers, as they do with the body parameter. When using this parameter, the $value -notifyresponse(bodyatstart)$ command must be the first entry within the auto response. It will generate content similar to the example above but without the ===Begin Answer === label.
