The $Stock command is used to insert a stock response into auto responses, forms, etc. It can be used in the following places:
•Agent Email
•Note
•Ticket
•Agent Response (My Queue or Supervise)
•Auto Response
•Form
•Mass Mailing Message
•Another Stock Response
Format for $Stock
$Stock -id'#' -name'Name of the Response'$
The stock response can be identified with either the -id, -name, or both parameters.
Parameter Name: -id
Example:
$Stock -id'7'$
Parameter Name: -name
Example:
$Stock -name'My Footer'$
Using both parameters
Example:
$Stock -id'7' -name'My Footer'$
Using both parameters is typically recommended as it makes the command easier to read.
