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iService Forms User Guide

Navigation: Form Examples

Ask a Question / Ticket

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To create a ticket or ask a question interaction, you will capture the necessary input in the form body and then use them in the following action steps:

 

Find/Create Contact - this will lookup the contact, usually based on their email address. If the contact doesn't exist iService will create one.

Create Ticket/Ask a Question - this will create the ticket of AAQ interaction based on the details specified in the action.

 

Form Body

<html>

<body>

<form method="POST">

 

Email Address: $input -email -id'email' -required$<br />

First Name: $input -contactProperty1'firstname' -id'firstname'$<br />

Last Name: $input -contactProperty3'lastname' -id'lastname'$<br />

Subject: $input -id'subject' -required$<br />

Body: $input -textarea -id'body' -required$<br />

 

<input type="submit" id="ok" name="ok" value="Submit Question" /><br />

<div style="background-color:yellow;">$errormessage$</div>

</form>

</body>

</html>

 

Action Steps

The find/create contact step must always be executed before the ticket can be created.

Ticket Action Steps

Actions Steps Needed To Create an AAQ Interaction