Offline Messages
Additional iService forms can be used to create offline message pages, or post chat surveys. Within the $IF -chat(available) command, insert the hyperlink to your offline form for the case where no agents are available, as shown below.
$If -chat(available) -Ptopic'4'$ //This means "If agents are available to chat about topic#4"
URL to Launch Chat
$Else$
URL to Launch Offline Message Form
$EndIf$
Post-Chat Survey
When the customer ends a chat, a post-chat survey can be loaded into the browser. This survey can use the existing Feedback configuration, which allows you to view the feedback results from within iService Reports. Feedback forms are described in more detail in the following blog post.