iService Chat is an integrated feature of the iService Customer Interaction Solution that allows your agents to engage in dialogue with your website visitors. As an integrated component of iService, your team has access to the full suite of productivity tools like stock responses, customer history, and the full iService knowledge base while interacting with website visitors. Built on an industry leading COMET server, iService Chat scales very well with little overhead on your website.
The live chat features of iService are built using iService Forms, which allows you to completely customize the pages presented to your website visitors. The chat feature leverages your existing iService configuration, such as business segments, topics, skills, etc. When configuring iService Chat the majority of implementation and setup is related to the customer facing elements such as the website chat button, pre-chat survey, and the customer chat window. In most cases, you can use your existing iService configuration with minimal changes.